Ya Modeer

Ya Modeer Privacy Policy

Last updated: 15 September 2026

1. About this policy

This policy explains what personal information Zawareeb Applications Services (“Ya Modeer”, “we”, “us”), a company registered in the Kingdom of Bahrain under commercial registration 120679, collects when you use the Ya Modeer app for customers and the Ya Modeer Provider app for service providers (together, “the apps”). It explains how we use that information, who can see it, how long we keep it and the choices you have. It also covers our website, www.yamodeer.com.

This policy is governed by the laws of the Kingdom of Bahrain, including the Personal Data Protection Law (Law No. 30 of 2018).

2. Information you give us

If you are a customer

  • Your first and last name, mobile number, email address and password. Passwords are stored only in a scrambled (hashed) form that cannot be turned back into the password.
  • The country you register in and the language you use.
  • The details of each request: the service, the address and map location of the job, any note you add, when you want it done, and the price.

If you are a service provider

  • Your first and last name, mobile number, email address and password (hashed).
  • A photo of yourself, a copy of your identity document and, where required, your professional licence.
  • The services you offer, a short description if you add one, your country and your language.
  • If you register as part of a company, the company you joined.

If you register a company

  • The company’s name and commercial registration number, and a copy of its registration extract.
  • The name and a copy of the identity document of the person authorised to sign for the company.
  • A contact phone number and email address.

3. Information collected while you use the apps

  • Location. In the customer app, your location is used when you place a request, to set where the job is and to find providers nearby. In the provider app, while you are online (taking work) and the app is open, your location is sent to us about every 30 seconds or every 50 metres you move, so that nearby jobs can be offered to you and customers can be told when to expect you. Your location is not collected while you are offline. You can stop it at any time by going offline or in your phone’s settings.
  • Job activity. Offers, acceptances, arrival, start and finish times, cancellations and ratings.
  • Payment records. The amount, currency and method (cash or card) and the reference returned by the payment provider. We do not receive or store your card number.
  • Device and technical information. A notification token for your phone, so that we can send you alerts, and technical records our servers keep automatically, such as IP addresses and error logs.

4. How we use your information

  • To create and run your account, and to confirm your mobile number with a one-time code.
  • To match requests with suitable providers nearby and to send job alerts.
  • To let a customer and a provider contact each other during a job.
  • To review providers and companies before they can take work, including checking identity documents.
  • To take and record payments, calculate fees and keep accounts.
  • To provide support, resolve disputes, and prevent fraud and misuse.
  • To send you notifications about your requests and your account.
  • If you agree in the app, to send you notifications about offers and new services. You can turn these off in the app at any time. We do not send promotional SMS or emails.
  • To meet our legal obligations.

We do not use your information for advertising by other companies, and the apps do not track you across apps or websites owned by other companies.

5. Who can see your information

Customers and providers see only what a job needs

  • When a job is offered to providers, they see the service, the job’s address and map location, your note and your name.
  • Once a provider is assigned to your request, you see their name, photo and rating, and an estimate of when they will arrive.
  • From assignment until work starts, the customer and the provider can each see the other’s mobile number, so that they can call or message. Outside that period, neither number is shown to the other party.
  • Providers never see a customer’s email address. Customers never see a provider’s email address, identity document or licence.
  • Only our administrators can see where providers are, in order to manage the service. The apps do not show customers the location of providers.

Our staff

Authorised administrators can see account details and the documents providers and companies upload, in order to review applications, provide support and resolve disputes.

Companies that process information for us

  • Amazon Web Services (AWS) hosts our servers, database and files, and sends our SMS verification codes and emails. The information is stored in AWS data centres in the United States.
  • Google Firebase Cloud Messaging delivers notifications to your phone. It receives your device’s notification token and the content of each notification. Apple and Google deliver these notifications to iPhones and Android phones as part of their operating systems.
  • BENEFIT (Kingdom of Bahrain) will process card payments when they are introduced. You will enter your card details on BENEFIT’s own payment page, not with us. Until then, jobs are paid in cash.
  • Google Analytics measures visits to our website. It is not used in the apps.

When the law requires it

We may disclose information if the law requires it, to protect the rights, property or safety of our users, the public or Ya Modeer, or as part of a merger, acquisition or sale of the business, in which case we will tell you before your information becomes subject to a different privacy policy. We do not sell your personal information.

6. How long we keep your information

  • We keep your account information while your account is open.
  • When you delete your account (section 7), your personal details are erased immediately. Copies in our database backups are overwritten within 7 days, and server logs are kept for 30 days.
  • We keep records of completed jobs and payments, without your name or contact details, for 10 years, because we need them for accounting and legal purposes. The job’s map location stays on that record for the same 10 years, so that we can respond to any claim about the job, and is then deleted.
  • Providers’ identity documents and licences, and the identity document of a company’s authorised signatory, are deleted 30 days after we decide on the application.

7. Deleting your account

You can delete your account in the app at any time:

  • Customer app: Profile, then Delete my account.
  • Provider app: Account, then Delete my account.

You will be asked for your password. If a job is in progress, it needs to be finished or cancelled first; requests still waiting for a provider are cancelled automatically. You can also ask us to delete your account by writing to support@yamodeer.com from the email address on the account.

Deleting your account erases your name, mobile number, email address, password, photo and documents; for providers, also your description, your link to a company and your last known location. It removes your notification tokens and signs you out on every device. You can register again later with the same mobile number.

8. Your rights

Subject to the law that applies to you, you may ask to see the personal information we hold about you, to correct it, to delete it, or to object to how we use it. Many details can be changed in the app; for anything else, contact us using the details in section 13.

9. Security

Connections between the apps and our servers are encrypted. Passwords are stored only in hashed form. Identity documents are kept in private storage and can be opened only through short-lived links issued to administrators and to the provider who uploaded them. No system is completely secure, but we work to protect your information.

10. Children

The apps are not intended for anyone under 18. You must be at least 18 to create an account as a customer or as a service provider.

11. International transfers

Our servers are in the United States. When you use the apps, your information is transferred there and processed as this policy describes.

12. Changes to this policy

We will post any changes on this page and update the date at the top. If a change is significant, we will also tell you in the app or by email before it takes effect.

13. Contact us

  • Email: support@yamodeer.com
  • Phone: +973 3508 7750
  • Zawareeb Applications Services, Manama, Kingdom of Bahrain