Delete your Ya Modeer account

Delete it in the app

1. Customer app (Ya Modeer): open Profile, tap Delete my account and enter your password.
2. Service provider app (YaModeer | Service Provider): open Account, tap Delete my account and enter your password.

If a job is in progress, finish or cancel it first. Requests still waiting for a provider are cancelled automatically.

Or ask us to delete it

Email us from the email address on your account and include the mobile number you signed up with, so we can be sure the request is yours. We confirm by email once your account is deleted, within 30 days.

Email a deletion request

support@yamodeer.com

What is deleted

• Your name, mobile number, email address and password.
• Your profile photo, and a provider’s identity documents and licence.
• For providers, also your description, your link to a company and your last known location.
• The notification tokens for your phones. You are signed out on every device.

What is kept, and for how long

• Records of completed jobs and payments, without your name or contact details, for 10 years, because we need them for accounting and legal purposes. The job’s map location stays on that record for the same period and is then deleted.
• Copies in our database backups are overwritten within 7 days, and server logs are kept for 30 days.

You can register again later with the same mobile number. For the full details, read our Privacy Policy.